Shipping policy

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Please allow 2-3 business days for your order to  be processed for shipping. Pre-ordered items are processed within 2-3 business days of arrival in stock. We make every effort to fulfill orders as quickly as possible. Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need assistance with your order, please contact us immediately at info@towardchaos.com. We will not be able to make changes to your order after it has shipped.

WHAT ABOUT SHIPPING?

We ship both domestic and international destinations. Shipping times are dependent on your location. The USPS site quotes, but does not guarantee, 2-8 business days for domestic delivery. International shipping will take longer. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Toward Chaos is not responsible for these charges if they are applied and are your responsibility as the customer.

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

WHAT ABOUT CUSTOM ORDERS?

Personalized (custom) orders take 6-8 weeks to create and deliver as they are made-to-order.

WHAT ABOUT PRE-ORDERS?

Pre-order means that the product is not currently in stock and you must place your order to ensure your size is available before the item arrives with us.

Please be advised, pre-orders cannot be cancelled/refunded once placed. 

Please note dates are not guaranteed and delays may occur, mainly due to fabric sourcing & shipment held by customs.

Toward Chaos is not held liable for any unforeseen delays that may occur if you wish to Pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. 

Full payment is required when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, usually as per the date suggested on the product page at time of order placement.